Terms and Conditions

Putney Movers Service Terms and Conditions

These Terms and Conditions set out the basis on which Putney Movers provides household and commercial removal, packing, storage and associated services within the United Kingdom. By placing a booking, you agree that these Terms and Conditions form the entire agreement between you and Putney Movers for the services described in our quotation or confirmation.

1. Definitions

In these Terms and Conditions the following expressions have the meanings set out below:

Customer or you means the individual, company or organisation that requests and pays for the services.

We, us or our means Putney Movers, the provider of moving and related services.

Services means any removal, packing, unpacking, loading, unloading, storage, transportation, waste removal or related services that we agree in writing to provide.

Goods means any furniture, personal belongings, equipment, stock or other items that we agree to handle, move or store.

Contract means the agreement between you and us for the supply of services, incorporating these Terms and Conditions and our written quotation or booking confirmation.

2. Service Area

Putney Movers operates primarily within the United Kingdom. Services are typically provided for moves that start, end or pass through our regular operating areas. We may agree to travel outside usual routes or provide long distance services within the UK subject to additional charges, travel time and availability. Any such arrangements will be confirmed in writing.

3. Booking Process

3.1 Enquiries and quotations

All bookings begin with an enquiry, which may be made by telephone, online form or in writing. We may request photographs, inventories or access to the relevant premises so that we can assess the volume of goods, access issues and any special requirements.

We will usually provide a written quotation describing the services offered, estimated time, vehicle size, number of porters and the price. Quotations are based on the information provided by you and any site visit we may have carried out.

3.2 Acceptance of quotation

A binding contract is formed when you confirm acceptance of our quotation in writing or by explicit verbal agreement followed by written confirmation from us. By accepting, you confirm that you have the authority of the legal owner of the goods to enter into the contract.

3.3 Provisional dates and availability

Removal dates are subject to availability. Any provisional date we provide is not guaranteed until we issue a confirmation. We recommend you do not exchange contracts or fix legal completion dates based solely on provisional availability.

3.4 Changes to booking

Any change to the removal date, addresses, access conditions, scope of work, or inventory must be communicated to us as early as possible. We will confirm whether we can accommodate the change and any revised charges. If we cannot accommodate a change and you cancel, the cancellation terms in these conditions will apply.

4. Access and Customer Responsibilities

You must ensure that:

The premises at collection and delivery addresses are ready, safe and accessible for our staff and vehicles.

Suitable parking arrangements are made in advance, including any required permits or reservations. Any parking fines or penalties arising from inadequate arrangements may be charged to you.

Goods are properly packed and ready for loading unless you have booked a packing service. Fragile or high value items should be clearly marked and drawn to our attention.

All necessary keys, codes or security information are available at the arranged time.

Any items that cannot be moved without special equipment, dismantling or disconnection are notified to us in advance.

We may refuse to move goods or work in conditions that we consider unsafe, unlawful or likely to cause damage or injury.

5. Payments and Charges

5.1 Pricing

Our prices may be based on a fixed quotation, hourly rate or day rate, as stated in our written confirmation. Prices may include or exclude packing materials, dismantling, reassembly, storage, congestion and parking charges, depending on what is agreed.

5.2 Deposits and balance payments

We may require a deposit to secure your booking. The size of the deposit and due date will be set out in our quotation or confirmation. The remaining balance is typically payable before or on the day of the move, and in any event before completion of the services unless we have agreed alternative credit terms in writing.

5.3 Late payment

If payment is not received by the due date, we may suspend services, withhold delivery of goods or place goods into storage at your cost until payment is received. We may charge interest on overdue amounts at the statutory rate permitted under UK law.

5.4 Additional charges

Additional charges may apply if:

Access is significantly worse than advised, for example where lifts are unavailable, parking is distant, or staircases are unusually narrow.

The volume of goods exceeds the estimate given at the time of quotation.

There are delays beyond our reasonable control at collection or delivery addresses, such as waiting for keys, completion of legal formalities or unprepared premises.

We are required to perform extra services not included in the quotation, such as dismantling or disconnecting items, additional packing, removal of doors or windows, or extra journeys.

Any applicable tolls, congestion charges, parking costs or permits will be charged at cost unless otherwise agreed.

6. Cancellations and Postponements

6.1 Cancellation by you

If you cancel or postpone your booking, you must notify us as early as possible. We reserve the right to apply cancellation or postponement charges based on the notice given before the agreed start time:

More than 7 days notice: no cancellation fee, and any deposit paid may be refunded or credited at our discretion.

Between 7 days and 48 hours notice: we may retain all or part of the deposit or charge up to 50 percent of the quoted price.

Less than 48 hours notice or on the day of the move: we may charge up to 100 percent of the quoted price to cover allocated staff, vehicles and lost opportunity.

6.2 Cancellation by us

We may cancel the contract or postpone the services if:

You fail to pay any required deposit or balance.

We have reasonable concerns about health and safety, unlawful items, abusive behaviour, or access that is significantly different from what was stated.

Events beyond our reasonable control prevent us from providing the services, such as extreme weather, road closures, accidents or sudden illness of staff.

If we cancel for reasons within our control, any payments made for unused services will be refunded. We will not be liable for indirect losses such as legal penalties, rent, hotel costs or loss of earnings arising from cancellation.

7. Items That We Do Not Move

We will not knowingly move, store or handle any of the following prohibited or restricted items:

Explosives, firearms, weapons or ammunition.

Flammable, hazardous or toxic substances including gas cylinders, fuel, paint, solvents or chemicals.

Illegal goods, stolen property or items whose possession or transport is unlawful.

Perishable goods that require special temperature control or may deteriorate quickly.

Animals, plants, live organisms or any items requiring special licences.

Cash, bonds, jewellery, precious metals, stones, collections of exceptional value or important documents, unless expressly agreed in writing.

If we discover prohibited items, we may refuse to move them, request their removal, or terminate the contract without refund. You are responsible for any loss, damage, injury or fines arising from the presence of such items.

8. Liability for Loss or Damage

8.1 Our duty of care

We will exercise reasonable skill and care when handling, loading, transporting and unloading your goods. However, some risk of damage is inherent in moving services, and our liability is limited as set out in this section.

8.2 Limits of liability

Unless otherwise agreed in writing, our liability for loss of or damage to goods is limited to a reasonable sum per item or per consignment, subject to an overall financial cap. The applicable limits and any insurance arrangements will be stated in your quotation or confirmation.

We are not liable for:

Loss or damage resulting from your failure to pack items properly where packing was not carried out by us.

Fragile items packed in unsuitable containers or not clearly marked as fragile.

Damage to assembled flat pack furniture that is not designed to be moved when assembled.

Minor scratches, scuffs or marks to furniture or premises that occur despite reasonable care.

Damage or loss arising from inherent defects, wear and tear, infestation, rust, mould, or deterioration of goods.

Loss or damage where the value or special nature of an item was not disclosed to us in advance.

8.3 Time limits for claims

You must notify us in writing of any visible loss or damage as soon as reasonably possible, and in any event within 7 days of completion of the services or delivery of the goods. For goods in storage, notification must be given within 7 days of collection from storage. We may require evidence such as photographs, purchase receipts or professional repair estimates.

If you do not notify us within these time limits, we may not be liable for the alleged loss or damage, unless you show that it was not reasonably possible to notify us earlier.

9. Insurance

We maintain appropriate insurance cover for our operations as required by UK law. This may include public liability and goods in transit insurance with specified limits, terms and exclusions. You are responsible for ensuring that the level of cover we provide is sufficient for your needs. If you require higher or specific cover, you should either arrange your own insurance or request in advance that we explore enhanced cover for an additional premium, which is subject to our insurers approval.

10. Storage Services

Where we provide storage of goods, either directly or via a third party facility, the following terms apply in addition to these conditions:

Storage charges are payable in advance at the agreed interval. We may revise storage charges by giving reasonable notice.

You must keep us informed of your current address and contact details. Notices will be deemed served if sent to the last address you gave us.

If storage charges remain unpaid, we may exercise a lien over the goods and may ultimately sell or dispose of them in accordance with applicable law to recover unpaid sums and reasonable costs.

Access to stored goods may be by appointment only and may incur handling charges.

11. Waste and Environmental Regulations

11.1 Waste removal services

Where we agree to remove unwanted items or waste, we will do so in accordance with relevant UK waste management and environmental regulations. We may act as a carrier of waste to authorised transfer stations or disposal sites, or work with licensed partners.

11.2 Customer obligations

You must accurately describe any items you ask us to remove, in particular where they may contain hazardous, electrical or bulky components. Some items such as fridges, freezers, mattresses or electrical goods may be subject to special disposal rules or additional charges.

We will not accept or transport waste that is unlawful to carry or dispose of without specific licences. You remain responsible for any fines, penalties or costs arising from the incorrect description of waste items.

12. Delays and Events Beyond Our Control

While we will use reasonable efforts to adhere to agreed dates and times, arrival and completion times are estimates and may be affected by traffic, weather, roadworks, access problems or other factors beyond our control. We are not liable for indirect or consequential losses arising from delay, such as loss of earnings, hotel costs or contractual penalties. Our liability is limited to the reasonable cost of rescheduling or completing the services where appropriate.

13. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our services, you should raise the issue with our team as soon as possible so we can attempt to resolve it quickly. If the matter is not resolved on the day, you may submit a formal complaint in writing, setting out the details, dates and the outcome you are seeking. We will investigate and respond within a reasonable period. Both parties agree to attempt to resolve disputes in good faith before considering legal action.

14. Data Protection and Privacy

We will collect and use your personal information only as necessary to provide services, administer bookings, process payments and meet our legal obligations. This may include your name, contact details, addresses, payment references and job records. We will handle your information in accordance with applicable UK data protection laws. We will not sell your personal data to third parties. We may share it with insurers, legal advisers or regulatory bodies where required by law or for the purpose of handling claims.

15. Amendments to These Terms

We may amend these Terms and Conditions from time to time. The version that applies to your contract is the version provided or made available to you at the time of booking. Any variation to these terms must be agreed in writing by an authorised representative of Putney Movers.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, the services or the contract shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim, subject to any mandatory rights you may have as a consumer under applicable law.

17. Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary, or severed, so that the remaining provisions continue in full force and effect.

18. Entire Agreement

These Terms and Conditions, together with our quotation and written confirmation, constitute the entire agreement between you and Putney Movers in relation to the services. You acknowledge that you have not relied on any statement, promise or representation that is not expressly set out in these documents.