Putney Movers Terms and Conditions
These Terms and Conditions set out the basis on which Putney Movers provides removal, packing, storage, and related relocation services to residential and commercial customers in the UK. By making a booking, confirming a quote, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before placing an order for Putney moving services, as they explain how bookings are accepted, how payments are handled, what cancellations mean, and the limits of our responsibility.
In these Terms, “we”, “us”, and “our” refer to Putney Movers, and “you” or “customer” refers to the person, business, or organisation entering into the service agreement. These terms apply to all standard moves, removals, office relocations, packing-only jobs, loading and unloading services, and any additional work agreed in writing. If any special arrangement is made, it will only apply if confirmed by us in writing and will otherwise remain subject to these general terms.
We aim to provide a professional and reliable moving service, but moving arrangements can vary depending on access, timing, property size, traffic, parking, and the volume or nature of the items being moved. As a result, estimates and schedules are provided in good faith on the information available at the time of booking. If the circumstances change, we may need to revise the service, price, crew size, or completion time in a fair and reasonable way.
1. Booking Process
Bookings may be requested by telephone, email, online form, or in person, subject to availability. A booking is not confirmed until we have accepted the job and, where required, received any deposit or written acceptance of the quotation. Our quotation may be based on the information you provide about the property, the number of items, access conditions, parking, stairs, lifts, and any special handling requirements. You must provide complete and accurate details so that we can assess the work properly.
If the scope of the move changes after booking, you must notify us as soon as possible. Changes may include additional items, different collection or delivery addresses, access difficulties, waiting time, storage requirements, or extra labour. We reserve the right to adjust the quotation or reassign the date if the revised job differs materially from the original arrangement. Any increase in cost will be explained before the extra work continues, where reasonably possible.
The customer is responsible for ensuring that the premises, access routes, and items to be moved are ready on the agreed day and time. This includes arranging parking permissions, securing keys, obtaining building access where needed, and ensuring that any fragile, hazardous, valuable, or restricted goods are identified in advance. We may refuse to carry out work that is unsafe, unlawful, or outside the agreed scope of the mover terms.
2. Payments
Unless agreed otherwise in writing, payment is due in accordance with the quotation or invoice provided. For many Putney removal services, a deposit may be required to secure the date, with the balance payable on completion of the job or prior to delivery of goods, depending on the service type. We may accept payment by bank transfer, debit card, credit card, or other methods stated at the time of booking. Cash payments, if permitted, must be made in full to the authorised member of our team or office representative.
All prices are quoted in pounds sterling and may be subject to VAT where applicable. Unless explicitly stated, quotations are based on the information supplied and assume normal access and working conditions. Additional charges may apply for waiting time, congestion, stair carries, long carries, parking penalties, aborted visits, overnight storage, disassembly beyond the agreed scope, disposal fees, or other exceptional costs arising during the job. We will always aim to inform you of any likely additional charges in advance.
Late payment may result in interest, debt recovery action, or suspension of future services, in line with the Late Payment of Commercial Debts legislation where applicable. If a payment is reversed, disputed without valid reason, or not honoured by your bank or card issuer, you remain liable for the full amount due together with any reasonable administration charges incurred by us in recovering the payment. Title to any goods collected for disposal or handling does not pass to us unless specifically agreed in writing.
3. Cancellations and Rescheduling
You may cancel or request a new date for your booking by giving us notice as soon as possible. Because moving dates are allocated in advance and may involve reserving staff, vehicles, and route planning, cancellation charges may apply. The amount charged will depend on the notice given, the nature of the service, and any non-refundable costs already incurred, such as parking permits, packing materials, or third-party bookings.
If you cancel after we have started work or after the team has arrived at the property, you may be charged for the full or partial service already provided, together with any waiting time or travel costs. If the move is postponed, we will try to offer an alternative date, but availability cannot be guaranteed. Where we reschedule at your request, any revised quotation may differ from the original if the new date affects staffing, fuel, or operational planning.
We may cancel or suspend a booking where it becomes impossible, unsafe, or unlawful to complete the work, including situations involving extreme weather, vehicle breakdown, serious access problems, unpaid balances, aggressive behaviour, or inaccurate information provided by the customer. In such cases, we will use reasonable efforts to rearrange the move, but we will not be responsible for indirect losses caused by the cancellation, provided we have acted fairly and in accordance with these terms.
4. Service Standards and Customer Responsibilities
The customer must ensure that all items are properly prepared for transit unless a packing service has been agreed. This includes securing loose parts, emptying furniture where appropriate, protecting delicate items, and identifying goods that require special treatment. We may refuse to move items that are inadequately packed, likely to leak, or likely to cause damage to other property. Where we pack items for you, we will use reasonable skill and care, but we are not responsible for hidden defects, manufacturer faults, or pre-existing weaknesses in the items themselves.
You must not include prohibited, dangerous, or unlawful items in the move unless we have expressly agreed and are legally able to transport them. Such items may include flammable materials, explosives, corrosive substances, live animals, perishable food, illegal goods, or items requiring specialist licensing. If we discover prohibited goods, we may remove them from the shipment, suspend the service, or notify the relevant authorities where required by law. Any additional cost or delay arising from such items will be your responsibility.
You are also responsible for informing us of any item that is especially valuable, fragile, oversized, antique, or sentimental. Although our Putney movers will handle your belongings with care, we recommend that you retain documentation, photographs, or independent valuations for high-value items where appropriate. Unless separately agreed in writing, we do not undertake specialist appraisal, and our acceptance of an item for transport does not constitute confirmation of its market value.
5. Liability and Damage
We will exercise reasonable care and skill in carrying out the services. If we cause loss or damage through our proven negligence, our liability will be limited to the direct loss suffered and, where appropriate, to the reasonable repair or replacement cost of the affected item, subject to any agreed insurance arrangements and the exclusions set out in these terms. We do not accept liability for losses that are indirect, unforeseeable, or outside our control, including loss of profit, missed deadlines, or consequential business disruption.
We are not liable for damage resulting from inherent vice, normal wear and tear, poor packaging, hidden defects, insecure assembly, or items that were already damaged before the move. Likewise, we are not responsible for damage caused by customer instructions, access limitations, the act or omission of third parties, or circumstances beyond our reasonable control. If you ask us to move an item through a route that is clearly risky, you accept the practical consequences unless the risk arises from our own negligence.
If you believe an item has been lost or damaged, you must notify us in writing as soon as reasonably possible and, in any event, within a reasonable time after completion of the service. You should retain the item and any packaging where feasible, provide photographs, and allow us a fair opportunity to inspect the matter. Failure to give prompt notice may affect our ability to investigate and may limit or exclude any remedy available to you under these removal company terms.
6. Waste, Disposal, and Recycling Regulations
Where we provide waste removal, clearance, packing disposal, or post-move rubbish handling, both parties must comply with applicable UK waste regulations. We will only remove and dispose of items that have been agreed in advance or that are clearly within the scope of the job. Waste must be described accurately by the customer, especially where it may contain electrical equipment, batteries, liquids, chemicals, paint, or other regulated materials.
You must not ask us to dispose of hazardous waste unless we have expressly confirmed that we are licensed and equipped to do so. Hazardous waste can include asbestos, clinical waste, gas cylinders, fuel, solvents, oils, pesticides, and certain electrical or electronic items. We may decline any item that cannot be legally transported, stored, or disposed of through normal channels. If unlawful or misdescribed waste is presented, you will remain responsible for any resulting penalty, clean-up cost, or enforcement action.
We will take reasonable steps to recycle or divert suitable materials from landfill where practical and lawful. However, recycling outcomes depend on the condition and classification of the material, as well as the facilities available at the time. Ownership of waste transferred to us for lawful disposal passes to us only for the purpose of handling and disposal in compliance with the law, and you confirm that you have the right to authorise such disposal. Any contamination, misdescription, or concealed prohibited material may result in additional charges and suspension of the service.
7. Insurance and Claims
We may maintain appropriate insurance cover for our operations, including public liability and, where available, goods-in-transit protection. Any insurance summary provided to you is for information only and does not change the express limitations in these terms unless stated in writing. Where a claim is made, we may require evidence of ownership, value, condition, and the circumstances of the incident before any payment or repair is considered.
To support a claim, you must notify us promptly and provide all information reasonably requested. We may choose to repair, replace, compensate, or otherwise settle a valid claim at our discretion, subject to the applicable policy, the facts of the case, and any deductible or excess. Our obligation to consider a claim does not mean we accept responsibility in every instance, particularly where the loss falls within an exclusion or arose from customer fault.
Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under English law. Subject to that, our total liability for any single booking will not exceed the amount paid or payable for the relevant services, unless otherwise required by law or expressly agreed in writing.
8. General Legal Terms and Governing Law
These terms constitute the entire agreement between you and us in relation to the services, replacing any previous discussions or representations except where expressly recorded in writing. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. A failure by us to enforce any right under these terms at any time does not mean that right is waived.
We may update these Putney movers terms from time to time to reflect changes in our services, business practices, or legal requirements. The version in force at the time of your booking will apply to that booking unless a change in law requires otherwise. It is your responsibility to review the terms before confirming a new service request. Any variation must be agreed in writing by an authorised representative of our company.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the services shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless a different forum is required by mandatory law. By engaging our moving company services, you acknowledge that you have read, understood, and accepted these terms in full.