Privacy Policy

Putney Movers Privacy Policy

This Privacy Policy explains how Putney Movers collects, uses, stores and protects personal data about customers and prospective customers in our service area. It also describes your rights under the UK General Data Protection Regulation and related data protection laws. By using our services, requesting a quotation or otherwise interacting with us, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Putney Movers customers and prospective customers within our service area, including individuals, households and business clients who contact us, request a quotation, book a removal or related service, or otherwise interact with our staff or website. It covers personal data that we collect directly from you and personal data that we receive from third parties in connection with our moving and associated services.

Types of Personal Data We Collect

We may collect and process the following categories of personal data when you engage with Putney Movers:

Identification and contact details such as your name, title, postal address, service address, billing address, and general contact details needed to provide services.

Service and booking information such as dates and times of your move, collection and delivery addresses, property access details, inventory information relevant to the move, and any special instructions.

Communication data such as the content of your enquiries, feedback, complaints and other correspondence with us, including notes of telephone conversations where relevant to the service.

Billing and transaction data such as payment status, invoices, internal references and records of services provided. We do not store full payment card details; where online or card payments are used, these are processed securely by our chosen payment processors.

Technical and usage data such as information about how you interact with our website or online booking tools, including basic device and browser information and pages visited, where this is necessary for security, performance or service improvement.

Optional marketing preferences and feedback such as your consent to receive marketing communications and any survey responses or reviews you provide.

Lawful Bases for Processing Your Data

We only process your personal data where we have a lawful basis to do so under the UK GDPR and related data protection laws. Depending on the context, we rely on the following lawful bases:

Contract: We process personal data when it is necessary to enter into or perform a contract with you, for example to provide quotations, confirm bookings, plan and carry out your move, manage payments and handle after-care.

Legal obligation: We process certain data to comply with our legal obligations, including tax, accounting, insurance and regulatory requirements, and to respond to lawful requests from public authorities.

Legitimate interests: We process data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes handling routine enquiries, improving our services, maintaining security, managing our business operations, and pursuing or defending legal claims.

Consent: In limited cases, we rely on your consent, for example for certain types of direct marketing communications where consent is required. When we rely on consent, you can withdraw it at any time by contacting us or using any unsubscribe option provided.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide quotations, confirm availability and plan your move or related services.

To manage your bookings, including scheduling, route planning and coordination with our moving teams.

To communicate with you about your enquiry or booking, including confirmations, updates, changes and customer support.

To issue invoices, process payments through our approved payment processors, and maintain accounting records.

To respond to complaints, questions, feedback or claims, and to improve our services and customer experience.

To manage our business operations, including internal administration, quality control, training and risk management.

To comply with our legal and regulatory obligations and cooperate with authorities where required by law.

To send you relevant information about our services where permitted by law and in line with your communication preferences.

Data Sharing and Processors

We do not sell or rent your personal data. We may share your personal data with selected third parties where this is necessary to provide our services or operate our business. These third parties act as data processors or, in some cases, as independent controllers.

We may share data with service providers who act as data processors on our behalf, including:

IT and hosting providers that supply and maintain our business systems and website.

Payment processing providers that securely handle your card or online payments.

Customer relationship management, booking or scheduling providers that help us manage enquiries and bookings.

Professional advisers such as accountants, auditors, legal advisers and insurers where this is necessary for our business and compliance purposes.

We require our data processors to handle personal data securely, use it only in accordance with our instructions and the law, and implement appropriate technical and organisational measures to protect it.

We may also disclose personal data to public authorities, regulators, law enforcement or courts where we are legally required to do so or where it is necessary to establish, exercise or defend legal claims.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide services to you, comply with legal and accounting obligations, and resolve disputes.

In general, we retain core customer and transaction records for a period consistent with applicable limitation periods and legal requirements, after which the data is securely deleted or anonymised. Information used for marketing purposes may be retained for a shorter period and will be removed or suppressed if you opt out of marketing communications.

The specific retention period for particular categories of data may vary depending on the nature of the data, the context in which it was collected, and applicable legal or regulatory requirements.

International Transfers

Our primary operations are based in the United Kingdom. If any of our service providers transfer or access your personal data from outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other legally recognised mechanisms, to protect your rights and personal data.

Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures designed to protect your data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, staff training, secure storage practices and regular review of our procedures.

While we strive to protect your personal data, no system can be completely secure. You are responsible for taking reasonable steps to keep any account details or communications with us secure and to notify us if you suspect any unauthorised access or misuse of your data.

Your Data Protection Rights

Under the UK GDPR and related data protection laws, you have several rights in relation to your personal data, subject to certain conditions and exemptions. These include:

Right of access: You have the right to request confirmation as to whether we process your personal data and, if so, to receive a copy of that data along with certain information about how it is used.

Right to rectification: You have the right to ask us to correct or complete personal data that is inaccurate or incomplete.

Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you have withdrawn consent and there is no other legal basis for processing.

Right to restriction: You may request that we restrict the processing of your personal data in specific situations, for example while we verify the accuracy of the data or consider an objection you have raised.

Right to object: You have the right to object to the processing of your personal data where we rely on legitimate interests as our lawful basis, including for direct marketing. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests and rights or where processing is needed for legal claims.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may have the right to request that we provide your personal data in a structured, commonly used and machine-readable format, or that we transmit it to another controller where technically feasible.

If you wish to exercise any of these rights, please contact us using the contact details available on our website or through your usual contact with Putney Movers. We may need to verify your identity before responding to your request. We aim to respond within the timeframes set by data protection law.

Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the matter. You also have the right to lodge a complaint with the UK data protection supervisory authority. Details of how to contact the authority can be found on its official website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. When we make significant changes, we will take appropriate steps to bring them to your attention. The latest version of this Privacy Policy will always apply to the processing of your personal data by Putney Movers.